Γραφείο Διασύνδεσης

CUSTOMER SERVICE ADVISOR

[κωδ. 2022092906]

Athens, Greece

Are you fluent in a German or French and passionate about working in a multilingual environment? Then you would be a perfect fit for this position!

Our client, a multinational BPO company, is looking for a CS advisor to join a modern and youth team.

 

Job Responsibilities:

  • Managing of incoming calls
  • Identify and access customers’ needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

 

Job Requirements:

  • Native or near to native German or French language (C2)
  • Very good command of English language (B2 – C1)
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

 

Benefits:

  • Competitive Remuneration package
  • Indefinite Contract
  • Extra bonus depending on the performance appraisal
  • Private life & health insurance
  • Ticket restaurant
  • Relocation Cost (for candidates outside Greece)

Εφόσον σας ενδιαφέρει η συγκεκριμένη αγγελία, παρακαλούμε να συμπληρώσετε την Αίτηση Αποστολής Βιογραφικού Σημειώματος, επισυνάπτοντας το βιογραφικό σας σημείωμα.