Γραφείο Διασύνδεσης

ROUTING ASSISTANT

[κωδ. 2021061710]

Routee is an intelligent CPaaS platform, developed by AMD Telecom, a leading telecommunications company that brings automated workflows and communication technologies to corporations, retail businesses and the services industry around the world.

With offices in 12 countries and an online presence in more than 200 markets, Routee is employing more than 100 software and communication specialists in developing products that connect, engage and sell.

As a powerful tool that segments customer data and personalizes communications, Routee has managed to capture a large share of the market, while becoming a trusted partner for some of the most renowned Fortune 500 companies, such as Microsoft and Uber.

Routee is the managing platform of choice for businesses seeking to control every detail of their communications strategy, offering a versatile and user-friendly API that can transform any business into a potential marketing powerhouse.

We, at Routee, have been at the forefront of communication technologies for over two decades, helping your business spread its mission and message to the world. We cannot wait to show you all the innovative ideas and solutions we have in store for the future.

Visit Routee.net to find out more about our company, your trusted communications partner.

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an excellent Routing Assistant to join our international team and be based in our Head Offices in Liti, Thessaloniki!

Job Summary:

The Routing Assistant will add value to our activities by being responsible for changes and updates made from our providers in pricing/ phone prefixes/ costing platforms/ sender IDs in order to keep our customers updated and fully aware of our services. You will keep abreast of trends and market conditions to provide strategic advice to the Routing Department.

Responsibilities:

As a Routing Assistant, your main responsibilities will be:

  • Upload price updates from providers and cross-check with existing ones as well as with any changes that have been made, for our clients to be automatically aware

  • Collaborating with the Routing Manager for the creation of a database to collect numerical spectrums worldwide and be able to distinguish each phone number’s type (i.e. mobile, house number etc)

  • Processing invoices from providers and cross-checking with our statistics for differences and disputes

  • Log in to prepaid accounts to check their balance and proceed to relevant actions if a top-up is needed

  • Responding to wholesales department’s questions with regards to our Routing services, based on the information our suppliers have given

  • Updating the Routee Site with the new restrictions, changes to products, price changes, and currency changes, incoming from our partners

  • Investigating and responding to damage reports from clients

  • Checking client requests for pricing settings

  • For Viber SIDs: responsible for Registration / Pause / Re-Activation and any changes our customers might request (i.e. logos, address, phone numbers, etc)

  • Checking if suppliers proposed from other departments comply with our company and quality standards and update our catalogs with the new additions.

Required Qualifications:

  • 1-3 years of proven experience in a relevant role

  • Experience in SaaS or technology companies is a plus

  • A tech-savvy person with the ability to understand and keep up with technological trends

  • Excellent command of MS Office Suite, especially Microsoft Excel

  • Excellent command of English language, verbal and written

  • Multitasker with the ability to work well under pressure

  • Time-management capabilities and organizational skills

  • BSc/BA in Computer Science, Business Administration or relevant field is a plus

Benefits:

  • A learning culture with individualized development plans that focus on personal and professional growth

  • A fun and fast-paced environment with the best people

  • Private Insurance

  • Competitive salary

  • Constant extensive Training

  • Seminars on subjects related to the job position, financed by the company.

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

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